Our privacy policy

1. Data protection at a glance

General information

The following provides a simple overview of what happens to your personal information when you visit our website. Personal information is any information by which you can be personally identified. Details on how we protect your personal information can be found in our Privacy policy statement below.

Data collection on our website

Who is responsible for data collection on this website?
The data on this website is processed by the operator of this website, whose contact details can be found in this website's Legal notice.

How do we collect your data?
One way of how your information gets to us is you providing it. This could, for example, be information you enter in a contact form. Other data is collected automatically by our IT systems when you visit our website. This is primarily technical data such as the browser and operating system you are using or the time and date when you accessed a webpage. Information of this type is collected automatically upon opening our website.

What do we use your data for?
Some of the information is collected to ensure that the website functions without errors. Other data can be used to analyze how you use our website.

What rights do you have with regard to your data?
You have the right to receive information about the origin, recipient and purpose of your stored personal information, free of charge and at any time. You also have the right to request that your personal data be corrected, blocked, or deleted. If you have further questions about privacy and data protection, you can contact us at any time using the address given in this website's Legal notice. You also have the right to file a complaint with the competent regulatory authorities.

2. General and mandatory information

Privacy policy

The operator of this website takes the protection of your personal data very seriously. We treat your personal information confidentially and in accordance with statutory data protection laws as well as with this Privacy policy. If you use this website, various pieces of personal information will be collected. Personal information is any data by which you could be personally identified. This Privacy policy explains what information we collect and what we use it for. It also explains the methods and the purposes of data collection. It is important to note that security vulnerabilities do exist when transmitting data over the Internet (e.g. via email). It is therefore not possible to guarantee that your data is completely safe against third-party access.

Note on the data controller
The entity responsible for data processing on this website (the "controller") is:
TRIDELTA Thermprozess GmbH
Industrieofen- und thermischer Apparatebau
Marie-Curie-Straße 14
07629 Hermsdorf
Phone: +49 36601 9389-0
Email: info@tridelta-thermprozess.de

The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g. names, email addresses, etc.).

Your right to withdraw your consent to the processing of your data
Many data processing operations are only possible with your express consent. You have the right to withdraw this consent at any time. To do so, please send us an informal email message indicating your wish to withdraw consent. The lawfulness of any previously performed data processing operations remains unaffected by such withdrawal.

Your right to lodge a complaint with a competent supervisory authority
If you suspect a violation of your data protection rights, you have the right to lodge a complaint with a competent supervisory authority. This competent supervisory authority is the data protection officer of the German federal state in which our company is headquartered. Please refer to the following link for a list of data protection officers and their contact details: https://www.bfdi.bund.de/DE/Service/Anschriften/anschriften_node.html

Your right to data portability
You have the right to ask that the data we process automatically based on your consent or in execution of a contract be transferred to you or to a third-party in a commonly used, machine-readable electronic format. The direct transfer of your data to another data controller is subject to technical feasibility.

SSL / TLS encryption
This website uses SSL or TLS encryption for security reasons and to secure the transfer of confidential information, such as orders or enquiries you may send to us. Encrypted connections are easily recognizable by the "https" protocol and the padlock symbol in your browser's address bar. With SSL or TLS activated, the data you send to us cannot be read by third parties.

Disclosure, Suppression, Deletion
As permitted by applicable legal provisions, you have the right to be provided at any time, free of charge, with information about the personal data that is stored about you. You also have the right to be informed about the origins of your data, its recipients and the purposes for which your data has been processed, as well as to have this data corrected, suppressed or deleted. For this purpose and for any further questions regarding your personal data, you can contact us at any time at the address given in this website's Legal notice.

Objection to promotional emails
We hereby expressly object to the misuse of our company's contact details which are published in this website's Legal notice to satisfy German law, with the intention of sending us unsolicited promotional or informational material. The operator of this website reserves the right to take appropriate legal action in the event that unsolicited advertising material, such as spam email, is received.

3. Data collection on our website


Some of our webpages use a technology called "cookies". Cookies do not damage your computer and do not contain viruses. They help to make our website more user-friendly, efficient and secure. Cookies are small text files that are stored on your computer and saved by your browser. Most of the cookies we use are so-called "session cookies". This means that they are automatically deleted once your visit of our website ends. Other types of cookies however remain in your device's memory until you actively delete them. These cookies enable us to recognize your browser when you next visit our website. You can configure your browser in a way that you are informed when a website wants to store cookies on your device so that you can decide on a case-by-case basis whether to accept or reject them. Alternatively, it is also possible to set your browser to automatically accept cookies under certain conditions, or to always reject them, or to automatically delete cookies when your browser is closed. Disabling cookies altogether may limit your ability to use some of the features of this website. Cookies that are necessary to allow electronic communication or to provide certain features of the website that you wish to use, such as a shopping cart feature, are stored in accordance with Art. 6(1)(f) EU GDPR. The website operator has a legitimate interest in storing cookies to optimize delivery and ensure that their services are provided free of errors. Other types of cookies that may or may not be stored on your device, such as those used to track your online behaviour, are discussed separately further down in this Privacy policy.

Server log files
The website provider automatically collects and stores information in so-called "server log files", which your browser automatically transmits to us. These are: your browser model and version • operating system• referrer URL • hostname • time of the server request • IP address
This information will not be combined with other data sources. The legal basis for processing this type of personal data is Art. 6(1)(b) EU GDPR, under which processing is lawful if necessary to fulfil a contract or pre-contractual measures.

Processing of customer and contract data
We collect, process and use personal data only to the extent that is necessary for establishing, and modifying, the contractual relationship (inventory data). The legal basis for this is Art. 6(1)(b) EU GDRP, which permits processing of personal data to ensure fulfilment of a contract or pre-contractual measures. We collect, process and use personal data concerning your use of our website (usage data) only to the extent that is required to enable you to access our service or to bill you for it. The customer data collected will be deleted after completion of the order or after termination of the business relationship. This does not affect legally required retention periods.

Data transmission upon contract conclusion for services and digital content
We may transmit personal data to third parties but only as necessary to fulfil our contractual obligations, e.g. to a financial institution for payment processing. Your data will not be transmitted for any other purpose unless you have given us your express permission. Neither will your data be disclosed to third parties for advertising purposes without your express consent. The legal basis for processing this type of personal data is Art. 6(1)(b) EU GDPR, under which processing is lawful if necessary to fulfil a contract or pre-contractual measures.